Terms of Service (v2.5) - Astrix | SaaS Human Behaviour Risk Assessment Platform

1 Introduction & Acceptance

1.1 About Astrix

Astrix is a pre-release beta version of a computer-powered assessment tool provided by Astrix2u. Astrix is delivered as a Software-as-a-Service (SaaS) for testing and evaluation purposes only.

Important: Astrix is NOT:

• An artificial intelligence (AI) system using machine learning or adaptive algorithms
• A substitute for professional advice (legal, medical, financial, technical, or otherwise)
• A production-ready or commercially released service
• Guaranteed to be accurate, complete, reliable, or fit for any particular purpose

1.2 Agreement to Terms

By accessing, registering for, or using Astrix ("Service"), you ("User," "you," "your") agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must immediately stop using the Service.

1.3 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction to use the Service.

1.4 Geographic Availability

The Service is currently available only in select regions. By using the Service, you confirm that you are accessing it from one of the following Covered Countries:

🇲🇾 Malaysia 🇸🇬 Singapore 🇮🇩 Indonesia 🇧🇳 Brunei 🇦🇺 Australia 🇳🇿 New Zealand 🇬🇧 United Kingdom 🇺🇸 United States 🇨🇦 Canada

If you are located outside these regions, access to the application may be restricted. You may join our waitlist to be notified when we expand to your region. We sincerely apologize for any inconvenience this may cause.

Registered users traveling outside Covered Countries may retain access to their accounts during their travel period.

1.5 Beta Nature & Modifications

CRITICAL: As beta software, Astrix:

• May contain bugs, errors, incomplete features, and stability issues
• May be modified, suspended, or discontinued at any time without notice
• May experience data loss, corruption, or deletion
• Is provided without any obligation to provide support, updates, or future versions
• One-time welcome credits may be forfeited if you delete and re-register, create multiple accounts, or violate these Terms

2 License Grant & Restrictions

2.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for personal or internal business evaluation and testing purposes during the beta period.

2.2 Restrictions

You may NOT:

❌ Use Astrix for production, commercial, or mission-critical purposes
❌ Use Astrix with live data or in environments where errors could cause harm
❌ Rely on outputs for legal, medical, financial, or safety-critical decisions without independent verification
❌ Reverse engineer, decompile, disassemble, or derive the source code
❌ Copy, modify, distribute, sell, lease, or sublicense the Service
❌ Use automated systems (bots, scrapers) without written permission
❌ Upload unlawful, infringing, defamatory, or malicious content
❌ Interfere with or disrupt the Service's operation or security
❌ Create multiple accounts or abuse Welcome Credits
❌ Share, sell, or transfer your account or Credits to third parties

2.3 Monitoring, Enforcement & Security

2.3.1 Monitoring Rights

To protect the Service and prevent fraud, we reserve the right to:

• Monitor and analyze user activity, including Inputs, Outputs, and access patterns
• Scan Inputs for malicious content or policy violations
• Track usage patterns to detect abuse of Welcome Credits or automated access
• Review account behavior to identify security threats

2.3.3 Immediate Suspension Rights

If we detect or reasonably suspect fraud, abuse, policy violations, security threats, or chargeback abuse, we may immediately suspend or terminate your account without prior notice, forfeit all credits, and pursue legal remedies.

2.3.4 Appeals Process

If you believe your account was suspended in error, contact us at https://astrix2u.com/contact with your account details and explanation. We will review appeals within 14 business days.

3 User Account & Responsibilities

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, all activity occurring under your account, and notifying us immediately of any unauthorized use.

3.2 User Inputs & Warranties

You represent and warrant that:

(a) All information you provide is accurate, complete, and lawful
(b) You own or have all necessary rights to provide Input
(c) Your Input does not infringe any third-party rights
(d) You will not provide confidential or sensitive data unless necessary
(e) Assessment quality depends entirely on Input accuracy

WARNING:

Do not input confidential client data, trade secrets, regulated personal data (health, financial), or information you are not authorized to disclose.

3.3 Credits, Payments & Refund Policy

3.3.1 Types of Credits

Welcome Credits

• One-time only (first registration)
• Non-transferable
• Non-refundable
• Subject to expiration

Purchased Credits

• Purchased with real money
• Non-refundable
• Expire based on amount
• Processed immediately

Credit Validity & Expiration

Credits Purchased	Validity Period	Example
Welcome Credits (10)	7 days	Register on 1 Jan → Expires 8 Jan
110 credits	33 days	Purchase on 1 Jan → Expires 3 Feb
1,000 credits	63 days	Purchase on 1 Jan → Expires 4 Mar
3,000 credits	90 days	Purchase on 1 Jan → Expires 1 Apr
10,000 credits	100 days	Purchase on 1 Jan → Expires 11 Apr

Credit Expiry Notifications

For packages with 33-100 day validity, we will send you a friendly reminder email 3 days before your credits expire. This notification includes:

• Your remaining credit balance
• The exact expiry date
• A link to use your credits before they expire

Note: Welcome credits (7-day validity) do not receive expiry notifications as they are free bonuses.

NO REFUND POLICY – STRICTLY ENFORCED

ALL CREDIT PURCHASES ARE FINAL AND STRICTLY NON-REFUNDABLE FOR ANY REASON, INCLUDING:

❌ Change of mind or buyer's remorse
❌ Failure to use credits before expiration
❌ Dissatisfaction with Service quality or assessment outputs
❌ Technical issues, bugs, or Service unavailability (beta limitations)
❌ Account suspension or termination for policy violations
❌ Discontinuation of the Service by Astrix2u
❌ Accidental purchase or wrong credit package selected
❌ Misunderstanding of credit expiration policy

Exceptions (Sole Discretion)

Refunds may be considered ONLY for: payment processing errors (double charge), credits not delivered within 24 hours, or fraudulent transactions. Contact us within 7 days of purchase.

Chargeback & Dispute Prohibition

Filing an unauthorized chargeback is a material breach resulting in immediate account termination, credit forfeiture, permanent ban, and potential legal action.

3.5 Business Reseller Program

Business Account Features

Business accounts may purchase credits at wholesale pricing and resell to their sub-accounts (team members, clients, or subsidiaries) at retail pricing.

3.5.1 Reseller Responsibilities

As a Business reseller, you agree to:

(a) Manage your sub-accounts responsibly and ensure compliance with these Terms
(b) Be liable for all activity conducted by your sub-accounts
(c) Not misrepresent the Service capabilities to your sub-accounts
(d) Maintain accurate records of credit distributions
(e) Report any suspected fraud or abuse by sub-accounts

3.5.2 Fiscal Periods & Revenue Recognition

For accounting and reporting purposes, Astrix2u uses the following fiscal period structure:

Fiscal Month: 21st of the previous month to 20th of the current month
Example: "Feb 2026" covers 21 January 2026 – 20 February 2026
Fiscal Year: Begins 21 January each calendar year

Revenue from credit sales is recognized on the date of approval, aligned with corporate finance standards.

Important Limitations

• Business accounts cannot transfer purchased credits back to Astrix2u
• Sub-account credits are subject to the same expiration policies
• Reseller margin is the responsibility of the Business account holder
• Astrix2u reserves the right to modify wholesale pricing with 30 days notice

3.6 Telegram Bot Service

Telegram Bot Access (@Astrix2u_bot)

Pro package users may access Astrix analysis features through our official Telegram bot. This service extends the web application experience to the Telegram messaging platform.

3.6.1 Eligibility & Account Linking

To use the Telegram Bot Service, you must:

(a) Have an active Astrix account with Pro package or higher
(b) Link your Telegram account to your Astrix account via the web application
(c) Maintain sufficient credit balance for analysis operations
(d) Comply with Telegram's Terms of Service and Community Guidelines

3.6.2 Features & Functionality

The Telegram Bot provides the following features:

• Name Analysis: Analyze individual names or name combinations
• Comparison Mode: Compare multiple options (up to 5) with context-aware analysis
• Credit Balance: Check your remaining credit balance
• Name Slot Switching: Switch between saved names (Individual accounts)
• Bilingual Support: English and Malay (Bahasa Malaysia) language support

3.6.3 Credit Usage

Operation	Credit Cost	Example
Single Analysis	2 credits	Analyze "JOHN SMITH"
Comparison (2 options)	4 credits	"Should I work with JOHN or MARY?"
Comparison (3 options)	6 credits	"Compare ALI, ABU, and AHMAD"
Comparison (5 options)	10 credits	Maximum 5 options allowed

Credit costs are identical to web application usage. Credits are deducted from your linked Astrix account balance.

3.6.4 Usage Restrictions

You may NOT:

❌ Share your linked Telegram account access with others
❌ Use automated bots or scripts to interact with the Astrix Telegram bot
❌ Attempt to bypass rate limits or abuse the service
❌ Use the bot for spam, harassment, or malicious purposes
❌ Reverse engineer or attempt to extract the bot's internal logic
❌ Create multiple Telegram accounts to circumvent restrictions

3.6.5 Data Handling via Telegram

When using the Telegram Bot:

(a) Your Telegram User ID is stored to maintain account linking
(b) Message content (names for analysis) is processed but not permanently stored
(c) Analysis results are subject to the same retention policies as web application data
(d) Telegram may independently collect data per their Privacy Policy

3.6.6 Service Availability

The Telegram Bot Service is provided on an "as available" basis. We do not guarantee:

• 24/7 availability or uptime
• Compatibility with all Telegram versions or platforms
• Continued availability of specific features
• Response times or processing speeds

We may modify, suspend, or discontinue the Telegram Bot Service at any time without prior notice.

Unlinking & Termination

• You may unlink your Telegram account at any time via the /unlink command or web application
• Account termination (web) automatically terminates Telegram access
• Violation of these terms may result in immediate Telegram access revocation
• Credits are non-refundable regardless of Telegram access status

4 Service Outputs & User Responsibilities

4.1 Nature of Outputs

Astrix generates assessments ("Output") by applying pre-defined, deterministic analytical frameworks to your Input. Outputs are automated and generated without human review.

4.2 No Professional Advice

Outputs are for informational and educational purposes only and do NOT constitute:

❌ Legal, financial, medical, tax, or professional advice
❌ Recommendations or endorsements
❌ Warranties or guarantees of accuracy, completeness, or suitability

4.3 User Responsibility for Outputs

You acknowledge and agree that:

(a) You are solely responsible for evaluating all Outputs
(b) You will independently verify all Outputs before making decisions
(c) You will not rely on Outputs as a substitute for professional advice
(d) Any decisions based on Outputs are at your own risk
(e) Astrix2u has no liability for your use or reliance on Outputs

5 Beta Disclaimers & Warranties

5.1 "AS IS" and "AS AVAILABLE" – NO WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTRIX2U EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING:

(a) Implied warranties of merchantability, fitness for a particular purpose
(b) Accuracy or reliability of Outputs or assessments
(c) Error-free operation – bugs and errors may exist
(d) Uninterrupted availability – downtime may occur
(e) Data integrity – data may be lost or corrupted
(f) Security – no system is fully secure
(g) Future availability – Service may be discontinued
(h) Credit value – Credits may become unusable

5.2 Beta-Specific Risks

By using the beta Service, you expressly acknowledge and accept:

• Bugs and errors may produce inaccurate or nonsensical Outputs
• Features may be incomplete, unstable, or removed without notice
• Data loss or corruption may occur – do not use for critical data
• Service interruptions or permanent discontinuation may occur
• No support obligations – no guaranteed bug fixes or updates
• No uptime guarantees – no SLA for beta services

5.4 Data Backup Obligation

YOU ARE SOLELY RESPONSIBLE FOR BACKING UP ANY DATA YOU PROVIDE TO THE SERVICE.

Astrix2u has no obligation to store, protect, back up, or recover any User data. Data may be deleted at any time.

6 Limitation of Liability

6.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTRIX2U SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, business opportunities
• Loss of data, information, or content
• Business interruption or downtime
• Reputational harm
• Damages from reliance on Outputs
• Loss of credits due to expiration or Service discontinuation

6.2 Liability Cap

Total aggregate liability shall not exceed the greater of:

(a) Total fees paid in the 12 months preceding the claim; OR
(b) RM 100 (Malaysia) / £100 (UK) / USD 100 (other jurisdictions)

6.3 Mandatory Carve-Outs

Nothing in these Terms excludes liability for:

(a) Death or personal injury caused by gross negligence or willful misconduct
(b) Fraud or fraudulent misrepresentation
(c) Any liability that cannot be excluded by law

7 Indemnification

7.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Astrix2u from any claims, liabilities, damages, losses, costs, and expenses arising from:

(a) Your use or misuse of the Service or Outputs
(b) Your breach of these Terms
(c) Your Input that infringes third-party rights
(d) Any decisions or actions based on Outputs
(e) Your violation of third-party rights
(f) Your negligence or willful misconduct
(g) Unauthorized chargebacks or payment disputes
(h) Multiple accounts or Welcome Credit abuse

8 Intellectual Property

8.1 Astrix2u's IP

The Service, including all software, algorithms, designs, trademarks, logos, and content, is and remains the exclusive property of Astrix2u. These Terms do not transfer any ownership rights.

8.2 User Input

You retain ownership of your Input. By providing Input, you grant Astrix2u a non-exclusive, worldwide, royalty-free license to use, process, and analyze Input solely to provide and improve the Service.

8.3 Feedback License

If you provide feedback, suggestions, or ideas, you grant Astrix2u a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable license to use, modify, and commercialize Feedback without compensation.

9 Data & Privacy

9.1 Privacy Policy & Data Processing

Our collection, use, protection, and retention of your personal data is governed by our Privacy Policy, which is incorporated into these Terms.

Third-Party Processors

Processor	Function	Data Processed
Cloudflare	Content delivery, DDoS protection	IP addresses, access logs
Resend	Transactional email delivery	Email addresses, content
Brevo	Primary email delivery, marketing	Email addresses, content, preferences
EngineMailer	Email delivery (failover)	Email addresses, content
Amazon SES	High-volume email delivery	Email addresses, content

9.2 Email Communications & Marketing

Marketing Email Consent & Unsubscribe Rights

We may send you marketing emails about product updates, offers, and news. You have the right to:

Unsubscribe at any time - Click the unsubscribe link in any marketing email
One-click unsubscribe - Supported via RFC 8058 standard
Email Preference Center - Visit https://astrix2u.com/unsubscribe
Re-subscribe option - Change your mind anytime

Note: Transactional emails (account verification, password reset, credit expiry reminders, security alerts) cannot be unsubscribed as they are necessary for service delivery.

We comply with Malaysia PDPA, UK GDPR, and CAN-SPAM Act requirements for email marketing. Unsubscribe requests are processed immediately.

9.3 Automated Decision-Making Notice

IMPORTANT:

Astrix generates Outputs through fully automated processing without human intervention. If you are in the UK or Malaysia, you have the right to request human review of assessments.

9.4 Data Retention & Deletion

Given the beta nature: we may delete most User data at any time; we have no obligation to retain or return data; back up any critical data externally.

10 Term, Termination & Suspension

10.2 Termination Rights

Either party may terminate at any time, for any reason or no reason, with or without notice.

Grounds for immediate termination include: breach of Terms, misuse or abuse, multiple account creation, chargeback filing, legal/safety concerns.

10.3 Effect of Termination

Data Retention After Termination

Data Type	Retention Period	Legal Basis
Email address	Indefinitely	Fraud prevention
Account activity logs	2 years	Security, compliance
Payment records	3-7 years	Tax, legal obligations
Legal hold data	Until resolved	Litigation defense

Credits Forfeited Upon Termination

ALL CREDITS (WELCOME AND PURCHASED) ARE IMMEDIATELY FORFEITED UPON ACCOUNT TERMINATION, regardless of reason, balance, or amount paid. NO REFUNDS.

11 Confidentiality (Closed Beta)

If participating in a closed beta, you agree that the Service, its features, and non-public information are Confidential Information. You agree not to disclose without prior written consent.

Public Beta Exemption: If offered as an open/public beta, this section does not apply.

12 Governing Law & Dispute Resolution

12.1 Governing Law

Malaysia Users

Governed by laws of Malaysia. Courts of Kuala Lumpur have exclusive jurisdiction.

UK Users

Governed by laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

Other Jurisdictions: Governed by laws of Malaysia (Astrix2u's place of incorporation).

12.2 Dispute Resolution

Before formal proceedings, parties agree to attempt good-faith negotiation for 30 days.

13 General Provisions

13.1 Entire Agreement

These Terms and Privacy Policy constitute the entire agreement.

13.2 Severability

Invalid provisions will be modified or severed; remaining provisions continue.

13.3 No Waiver

Failure to enforce does not constitute waiver.

13.4 Assignment

You may not assign without consent. We may assign freely.

13.5 Modifications to Terms

We may update Terms at any time by posting revised Terms with updated date. Continued use constitutes acceptance.

13.7 Contact Information

Astrix2u

Contact: https://astrix2u.com/contact

14 UK Consumer Rights Act 2015

For Users in the United Kingdom

Right to Supply of Digital Content

Digital content must be: of satisfactory quality, fit for purpose, and as described.

Remedies for Faulty Digital Content

You may be entitled to repair/replacement (first 6 months) or price reduction/refund if repair fails.

Exception for Beta/Free Services

Rights are limited for: free services, nominal consideration, and beta software clearly marked as such.

Express Waiver of 14-Day Cancellation Right

By purchasing credits, you acknowledge digital content is supplied immediately and waive your right to cancel under Consumer Contracts Regulations 2013.

15 Malaysia Consumer Protection Act 1999

For Users in Malaysia

No Refund Policy Disclosure

Our "no refund" policy is valid because:

1. You are informed BEFORE purchase
2. Credits are digital/virtual goods excluded from mandatory refunds
3. Policy is clear and conspicuous

Unfair Contract Terms

Our Terms are designed to be fair: limitations are reasonable for beta nature and pricing; carve-outs exist for fraud and gross negligence.

16 Acknowledgment & Acceptance

By using Astrix, you acknowledge that you have:

Read and understood these Terms of Service in full
Read and understood the Privacy Policy
Understood that credits are non-refundable for any reason
Understood that credits expire based on purchase amount and date
Understood that Astrix is beta software with no warranties
Understood the limitations of liability and risk allocation
Agreed to be legally bound by these Terms

If you do not agree, do not use the Service.

17 Third-Party Trademarks & Brand References

17.1 Trademark Disclaimer

Important Notice Regarding Third-Party Trademarks

All product names, logos, brands, and registered trademarks mentioned or displayed on this website are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Astrix2u, nor does it constitute or imply endorsement, sponsorship, or recommendation of Astrix2u by the respective trademark owners.

17.2 Purpose of Brand References

The brand names, logos, and trademarks displayed on this website are used solely for the following purposes:

(a) Identification: To help users identify products, services, and brands they may interact with
(b) Educational: To provide examples of consumer behaviour analysis contexts
(c) Informational: To illustrate types of brands and categories relevant to our assessment tools
(d) Fair Use: To reference brands in a nominative, non-commercial, and descriptive manner

17.3 No Affiliation or Endorsement

Disclaimer

Astrix2u is not affiliated with, endorsed by, sponsored by, or officially connected with any of the brands, companies, or trademark owners whose names, logos, or products may appear on this website. Any such references are made solely for identification and informational purposes.

17.4 Trademark Owner Rights

If you are a trademark owner or authorised representative and believe that your trademark is being used inappropriately on this website, please contact us at https://astrix2u.com/contact with:

• A description of the trademark and your relationship to it
• The specific location on our website where the trademark appears
• Your contact information
• A statement of your concerns

We will review all legitimate concerns and respond within 14 business days.

17.5 Logo and Brand Image Sources

Brand logos displayed on this website may be sourced from:

• Official brand websites and press kits
• Public domain resources
• Third-party icon libraries (e.g., Simple Icons)
• Fair use reproductions for identification purposes

All logos remain the intellectual property of their respective owners and are displayed here for identification purposes only.

Astrix Beta Terms of Service

Important Summary